First Responders
Member Area
ICEPASS Card
ICEPASS is a smart medical alert card designed to be carried in a purse or wallet or in a holder on a lanyard.
In the event of a medical or other emergency, a First Responder can access your emergency information (ICEPASS Profile) and alert your Emergency Contacts in three ways:
- By using an NFC-enabled mobile device to tap the card and be connected to your ICEPASS Profile
- By scanning the QR code on the back of the ICEPASS
- By going to icepass.co.uk and entering the ICEPASS number found on the back
To work the user needs a data or WiFi connection. Your ICEPASS Profile is not held on the ICEPASS, it is securely held on our servers. This means you can log in and edit your information at any time, for example if your medication changes.
Most phones automatically have NFC but you might need to make sure it is turned on. If you make payments using your phone then you know you have NFC working. If not, there is a QR code on the back of the card.
To see what tapping an ICEPASS looks like, please scan the QR code on the ICEPASS Card pictured.
Once the First Responder has accessed your ICEPASS, they can send an alert to your Emergency Contacts. Your chosen Emergency Contacts will then receive an email which will show a map of where the ICEPASS was activated, the contact details and any message entered by the First Responder.
Set up is easy, all information can be easily edited
Once you receive your Ice Pass you need to register it and create your Membership. You can have more than one ICEPASS devices on the same Membership.
Once registered you need to fill out your ICEPASS Profile - this is what others will see in the event of an emergency so please be very careful to only put information on your Profile that you would want to be seen.
One of the sections asks you to enter the details of your Emergency Contact(s) - please ensure that you ask the permission of your chosen individuals that they agree to be Emergency Contacts.
Unlike most medical alerts, ICEPASS does not show any personal details of Emergency Contacts. We hold that information securely, and we send alerts to your Emergency Contacts once your ICEPASS is activated by a First Responder or by the ICEPASS Member themselves.
Please remember that ICEPASS is a medical emergency alert and therefore certain information is needed to be available to anyone, like a First Responder, who activates the Ice Pass. For this reason do not put any information on the card that you don't absolutely need to - for example, do nut put phone numbers, addresses, national insurance numbers, credit card information, PIN numbers or anything that you think could compromise your data security.